You can request a refund for your Osortoo subscription in specific situations. Refunds depend on your plan, your payment date, and the reason for the request. The steps below explain when refunds apply and how to submit a request.

1. Refund Eligibility

You can ask for a refund when:

• You were charged more than once mistakenly
• Your payment was processed but you cannot access your plan
• A technical issue prevented you from using the service
• A billing error occurred during subscription
• You upgraded by accident and want the situation corrected

Refunds are evaluated case by case.

2. Refunds not Covered

Some situations are not eligible:

• you used the platform normally during your billing period
• you request a refund after several weeks of usage
• you changed your mind after completing successful giveaways
• you canceled your plan but want a refund for a past billing cycle

Osortoo does not issue refunds for completed usage periods.

3. How to request a refund

Steps:

1. Contact Osortoo Support at [email protected]
2. Use the subject line: Refund Request
3. Include the following information:
   • your account email
   • the date and amount of the charge
   • the last 4 digits of your card
   • the reason for your request
   • screenshots if you can provide them

The support team reviews your request as soon as possible.

4. How refunds are processed

If your request is approved:

• the refund is issued to the original payment method
• processing times depend on your bank
• most refunds appear within 3–10 business days

You will receive a confirmation email once the refund is processed.

5. What happens after a refund

Refunding a payment may:

• downgrade your account to the Free plan
• remove access to premium features
• deactivate paid tools
• affect your billing cycle

Your giveaways and data remain safe.

6. Contacting support

For any refund questions, write to:
📧 [email protected]

The support team helps you review your case and guides you through the steps.

Summary

To request a refund:

1. Email [email protected]
2. Include account details, charge information, and your reason
3. Wait for review and confirmation
4. Refund is issued if eligible

Refunds apply to billing mistakes or technical problems.
They do not apply to completed subscription periods.