When a giveaway has a very high number of comments, Osortoo may take longer to load data or may block the next step during import or winner selection. This behavior usually comes from platform limits, browser performance, or processing load.
The sections below explain why this happens and how to fix it.

1. The platform is sending comments slowly

Large posts with thousands of comments require more time for Facebook, Instagram, or YouTube to send data to Osortoo.
The next step may remain unavailable while comments are still loading.

How to fix

• wait a few minutes
• refresh your page
• reopen the giveaway

The next step unlocks once the data is fully loaded.

2. Your browser is struggling to process the data

A large number of comments can exceed your browser’s memory capacity.

How to fix

• close unused tabs
• use Chrome (recommended)
• try incognito mode
• use a more powerful device if possible

This improves performance and unlocks the next step.

3. Instagram or Facebook API limits slow down imports

Platforms throttle data when engagement is very high.
Osortoo must wait until the platform allows the rest of the comments.

What to do

Refresh the page after a short delay.
The system continues once the platform allows it.

4. Duplicate or repeated comments slow down preparation

Many giveaways receive repeated or similar comments that increase processing time.

How to fix

Apply filters before moving to the next step:

• remove duplicates
• filter by keywords
• exclude spam users
• reduce the number of entries

Filtering reduces the load and speeds up the next step.

5. Browser extensions block scripts

Extensions can interrupt the processing of high comment volumes.

How to fix

Disable temporarily:

• AdBlock
• uBlock
• VPN
• script blockers
• privacy tools

Then reload the giveaway.

6. Your session timed out during loading

If the session becomes inactive or interrupted, Osortoo may block the next step.

How to fix

• log out
• log back in
• reopen the giveaway

This refreshes your session and the comment data.

7. Very large giveaways require more processing time

Giveaways with 10,000+ comments require more memory and processing.
Osortoo may temporarily block the next step until processing is complete.

What to do

Wait for the process to finish or apply filters to reduce the dataset.

8. Temporary server slowdown

High traffic on the server can delay processing of large giveaways.

What to do

Refresh the page after a few minutes.
Your next step should unlock once the system stabilizes.

When to contact support

Contact Osortoo if the next step stays blocked on multiple attempts.

📧 [email protected]

Include:

• your account email
• the platform (Facebook / Instagram / YouTube)
• your giveaway link
• the approximate number of comments
• a screenshot of the blocked step

Support will review your case and help you complete the import.

Summary

High comment numbers may block the next step because of:

• slow platform response
• browser memory limits
• API throttling
• duplicates slowing processing
• browser extensions
• expired sessions
• extremely large giveaways
• temporary server delays

Refreshing the page, applying filters, or reconnecting your session usually resolves the issue.