Your draw winner video may be missing for several reasons.
Osortoo generates the video automatically during the draw, but certain conditions must be met for the video to appear or download correctly.
The sections below explain all possible causes and how to fix them.

1. You are using the Free plan

The Free plan does not include video generation.
Only paid plans generate and allow downloading the winner video.

How to check

Open your profile and verify your current plan.

How to fix

Upgrade to a paid plan to enable video creation.

2. The draw did not finish correctly

If the internet connection drops or the page freezes during the draw, the video may not be created.

How to fix

• Re-run the draw
• Use a stable internet connection
• Avoid closing the page during animation

The video will appear once the draw completes successfully.

3. Browser extensions or blockers are interfering

Ad blockers, privacy extensions, and script blockers can prevent the video from loading.

How to fix

Disable or pause:

• ad blockers
• privacy extensions
• VPN
• script blockers

Then refresh the page and check again.

4. The browser did not receive the file

Sometimes the browser blocks automatic downloads or the file fails to load.

How to fix

• Allow pop-ups for Osortoo
• Try Incognito mode
• Try another browser such as Chrome
• Clear browser cache

Then re-open the giveaway results.

5. The video is still generating

Large giveaways or heavy server loads can delay video creation.

What to do

Wait a few minutes and refresh the page.
The video usually appears automatically after processing.

6. The giveaway was deleted

When you delete a giveaway project, the draw video disappears permanently.

How to check

Go to your dashboard and verify if the giveaway still exists.

How to fix

Deleted projects cannot be restored.
You must run a new draw if the project is still active elsewhere.

7. You changed browsers or devices after the draw

If you performed the draw on one device and checked the results on another, the browser may not display the video properly.

How to fix

• Return to the same browser where the draw was made
• Or re-run the draw to regenerate the video

8. Server delays

Occasional server delays may slow down video creation.

How to fix

Refresh the page after a few minutes.
Most videos reappear once processing completes.

Summary

Your draw video may be missing because of:

• Free plan limitation
• interrupted draw
• browser blockers
• pop-up/download restrictions
• processing delays
• deleted giveaway
• device or browser changes
• temporary server load

A stable connection, correct plan, and proper browser settings ensure successful video generation.