Facebook loading errors can appear when creating a giveaway, importing comments, or connecting your Page. These errors usually come from permission issues, Page access problems, browser restrictions, or expired Facebook sessions.
The steps below help you fix the most common loading problems.
1. Reset your Facebook permissions
Most Facebook loading issues come from denied or outdated permissions.
How to reset permissions
- Go to facebook.com/settings
- Open Business Integrations
- Find Osortoo
- Remove it
- Return to Osortoo
- Reconnect and accept all requested permissions
This step refreshes your access and fixes many loading errors.
2. Verify that you are an Admin of the Page
Osortoo needs full Admin access to load data from your Facebook Page.
Check your role
Facebook Page → Settings → Page Roles
Confirm that your profile is listed as Admin.
Other roles (Editor, Moderator, Advertiser, Analyst) do not allow full data loading.
3. Select the correct Facebook Page
If you manage several Pages, selecting the wrong one will cause the giveaway or comments to fail loading.
Fix
Reconnect via Facebook and make sure the selected Page is the one that contains your giveaway post.
4. Make sure your Facebook post is public
Facebook posts with audience restrictions do not load correctly.
Your post must be:
- Public
- Published
- Visible to all users
Your post must not have:
- Country restrictions
- Age restrictions
- Custom audience limits
- Private or “Friends only” visibility
Adjust the post visibility and try again.
5. Check the type of Facebook post
Osortoo can load:
- Public Page posts
- Boosted posts
- Image and video posts
Osortoo cannot load:
- Personal profile posts
- Group posts
- Stories
- Reels with restricted API access
- Draft, unpublished or scheduled posts
Make sure your giveaway uses a public Page post.
6. Refresh your Facebook session
Expired sessions often block Facebook loading screens.
Fix
- Log out of Facebook
- Close your browser
- Log in again on facebook.com
- Reconnect in Osortoo
7. Check browser settings
Facebook login and data loading require:
- cookies
- pop-ups
- third-party scripts
Enable:
- cookies
- third-party cookies
- pop-ups for facebook.com and osortoo.com
Disable temporarily:
- ad blockers
- privacy extensions
- VPN extensions
If unsure, try an incognito/private window.
8. Try another browser
Some browsers store outdated cached data that prevents loading.
Recommended browsers:
- Chrome
- Firefox
- Edge
- Safari
Testing with another browser helps identify local browser issues.
9. Facebook API delays
Facebook sometimes experiences delays, especially on posts with high engagement.
If everything is correct on your side:
- wait 2–10 minutes
- try loading again
This often resolves temporary API interruptions.
Summary
You can fix most Facebook loading errors by:
- Resetting Facebook permissions
- Confirming you are Page Admin
- Selecting the correct Page
- Ensuring your post is public
- Checking for supported post types
- Refreshing your Facebook session
- Adjusting browser settings
- Trying another browser
- Waiting for API delays to resolve
Following these steps restores Facebook loading functions for your giveaways.