If you are not receiving emails from Osortoo, the issue may come from your inbox settings, spam filters, or the email address associated with your account. You can follow the steps below to resolve the problem.
1. Check all folders in your inbox
Osortoo emails may appear in:
- Spam
- Junk
- Promotions
- Social
- Updates
Open these folders and look for a message from Osortoo.
2. Search for “Osortoo”
Use the search bar in your inbox and type Osortoo.
Some email providers filter messages automatically, and searching helps locate them.
3. Add Osortoo to your safe sender list
Add the Osortoo sender email to your contacts.
This prevents future messages from being blocked or redirected.
4. Confirm your email address
Make sure the email address in your account is correct.
Go to:
My Profile → My Account → Email Address
Update it if needed.
A typo or outdated email address can prevent delivery.
5. Request a new email
If the message did not arrive, return to the Osortoo page and request the email again.
You can repeat the process for password resets or account confirmation.
6. Check your email provider limits
Some providers block automated messages temporarily. Waiting a few minutes before requesting another reset can help.
7. Try another email address (optional)
If the issue persists, you can update your Osortoo account with a different email.
Use a reliable provider such as Gmail, Outlook, or Yahoo.
8. Contact support
If you still do not receive any message, contact our support team.
Provide the email linked to your account and we will help you verify the issue.
Summary
Check your spam folders, confirm your email address, add Osortoo to your safe senders, and try requesting the message again. If the issue continues, contact support for assistance.