If Osortoo freezes right after you log in, the issue usually comes from browser settings, extensions, cached data, or temporary platform loading problems.
The points below explain every possible cause and how to fix it.

1. Browser cache or old data is blocking the page

Old or corrupted cached files can prevent Osortoo from loading correctly.

How to fix

• Refresh the page
• Clear your browser cache
• Close the browser and reopen it
• Try incognito mode

If Osortoo loads normally in incognito mode, the issue comes from cached data.

2. Browser extensions are interfering

Ad blockers, VPNs, privacy tools, and script blockers can prevent Osortoo from loading after login.

How to fix

Disable the following temporarily:

• AdBlock / uBlock
• VPN
• Privacy extensions
• Script blockers

Refresh the login page and try again.

3. The browser is outdated

Older browser versions can cause freezing or blank screens.

How to fix

Update your browser to the latest version.
Osortoo works best on:

• Google Chrome
• Firefox
• Microsoft Edge

Safari may have reduced compatibility.

4. Internet connection is unstable

A weak or unstable connection may cause the page to freeze after login while data loads.

How to fix

• Switch to a stable Wi-Fi or mobile connection
• Restart your router
• Avoid using public or restricted networks

Reload Osortoo once the connection is stable.

5. Pop-ups or cookies are blocked

Osortoo requires cookies and script permissions to load after login.

How to fix

Make sure your browser allows:

• cookies
• pop-ups
• JavaScript

Then reload the page.

6. Your Instagram or Facebook connection is broken

When your social accounts are linked incorrectly, Osortoo may freeze while trying to load them.

How to fix

• Go to Facebook → Settings → Business Integrations
• Remove Osortoo
• Reconnect your accounts inside Osortoo

This often resolves dashboard loading issues.

7. Temporary server or API delays

Sometimes platforms like Instagram, Facebook, or YouTube respond slowly.
Osortoo may freeze while waiting for a response.

What to do

Wait a few minutes and try again.
Most freezes resolve automatically when the data refreshes.

8. Device problems

Low memory or old hardware may freeze your browser during loading.

How to fix

• Close unused tabs
• Restart your computer
• Try Osortoo on another device

9. Incorrect login session

A partial or corrupted session may cause the page to freeze.

How to fix

• Log out
• Close the browser
• Open a new window
• Log in again

When to contact support

Contact Osortoo if:

• the page freezes every time
• none of the fixes work
• your dashboard never loads

📧 [email protected]

Include:

• your account email
• your browser name
• a screenshot of the freeze
• the device you are using

This helps the support team identify the issue quickly.