If you cannot log in to Facebook through Osortoo, the issue usually comes from permission settings, expired sessions, or browser restrictions. You can follow the steps below to identify and fix the problem.
1. Your Facebook session may have expired
Facebook automatically logs out inactive sessions.
Try logging out of Facebook manually, then log in again directly on facebook.com.
After that, return to Osortoo and try connecting again.
2. You did not grant all required permissions
Osortoo needs specific Facebook permissions to access your Pages and posts.
If a permission was skipped or removed, the login will fail.
To fix this:
- Go to facebook.com/settings
- Open Business Integrations
- Find Osortoo
- Remove it
- Return to Osortoo and reconnect
- Accept all requested permissions
3. You are not an admin of the Facebook Page
Osortoo only works with Pages where you have Admin rights.
Editor or Moderator roles are not enough.
Check your role on the Page:
- Open your Facebook Page
- Go to Settings → Page Roles
- Make sure your profile is listed as Admin
4. You are using the wrong Facebook profile
Some users manage multiple profiles or business accounts.
Make sure you are logging in with the profile that actually manages the Page you want to use.
5. Browser cookies are blocked
If cookies are disabled, Facebook cannot complete the login flow.
Enable cookies or use another browser:
- Chrome (recommended)
- Firefox
- Edge
- Safari
6. A browser extension may block the login
Extensions such as ad blockers, privacy tools, and tracking blockers can interrupt the Facebook login pop-up.
Disable extensions temporarily or use an incognito/private window.
7. Facebook is experiencing temporary issues
Facebook login APIs sometimes have temporary outages or delays.
If everything is correct on your side, wait a few minutes and try again.
8. Your account was flagged by Facebook
If Facebook detects unusual activity, it may temporarily limit app connections.
Log in on facebook.com and check for:
- verification requests
- security alerts
- notifications requiring your approval
Complete any pending steps before trying again on Osortoo.
Summary
Make sure you are connected with the correct Facebook profile, verify your Page permissions, allow all Osortoo integrations, and check your browser settings. If the problem continues, try reconnecting after clearing your session or switching browsers.