API errors happen when Facebook, Instagram, or YouTube do not respond correctly to Osortoo’s data requests. These errors usually come from permission issues, expired connections, platform limitations, or corrupted responses from the social networks.
The sections below explain the most common API error cases and how to fix them.

1. Expired Facebook or Instagram Permissions

Platforms often expire permissions after a period of inactivity or for security reasons.

Symptoms

• posts not loading
• missing Instagram accounts
• comments not loading
• “API error” message during import

How to fix

1. Go to Facebook → Settings → Business Integrations
2. Remove Osortoo
3. Return to Osortoo and reconnect Facebook and Instagram

This refreshes all access tokens.

2. Missing Admin permissions

If you are not an Admin of the Facebook Page, the API blocks access to posts and comments.

Symptoms

• Page does not appear
• Instagram account missing
• “API access denied”

Fix

Ask the Page owner to give you Admin access and reconnect.

3. Instagram is not linked to a Facebook Page

Instagram data is only accessible when IG is linked to a Facebook Page.

Symptoms

• API error when selecting Instagram
• “No posts found”
• missing comments

Fix

On Instagram:

1. Go to Settings → Account → Sharing to Other Apps
2. Connect a Facebook Page

Reconnect in Osortoo afterwards.

4. Personal Instagram account used

Personal IG accounts do not give API access.

Symptoms

• IG account shows no posts
• constant API errors when loading

Fix

Switch to a Professional (Business or Creator) account.

5. Meta API rate limits reached

Facebook and Instagram limit how many requests can be made in a short time.

Symptoms

• comments load partially
• posts not loading
• giveaway stuck “In Progress”

Fix

Wait a few minutes and retry.
The limit resets automatically.

6. Deleted or hidden comments

The API does not return:

• deleted comments
• comments under review
• comments from restricted users
• hidden or filtered comments

Symptoms

• fewer comments in the export
• API response incomplete

There is no fix; the platform controls this behavior.

7. Invalid or edited post

If the post was edited, replaced, or marked as restricted, the API may fail.

Symptoms

• “Post not available”
• “Cannot load comments”
• API error when selecting the post

Fix

Recreate the giveaway and import the post again.
If the post is restricted, use another one.

8. API timeout or slow platform response

Meta or YouTube may respond slowly due to traffic.

Symptoms

• long loading times
• giveaway stuck on loading
• intermittent API errors

Fix

Wait a few minutes and refresh the page.

9. VPN, ad blockers, or browser extensions blocking the request

Extensions may interrupt the API handshake.

Symptoms

• login popup blocked
• incomplete permissions
• “API connection failed”

Fix

Disable temporarily:

• AdBlock
• uBlock
• VPN
• privacy extensions

Reconnect Facebook and Instagram.

10. Outdated browser or device incompatibility

Older browsers may fail to render API responses correctly.

Fix

Use:

• Google Chrome (recommended)
• Firefox
• Edge

Avoid outdated browsers or old mobile devices.

11. The Facebook Page was not selected during login

If you didn’t select the Page during the permission window, the API cannot load it.

Symptoms

• IG posts not showing
• Page missing
• “No posts available”

Fix

Reconnect Facebook and select all Pages when asked.

12. Facebook / Instagram outages

When Meta experiences global issues, API connections fail temporarily.

Fix

Wait for the platform to stabilize and try again.

When to contact support

Contact Osortoo if API errors persist after refreshing your connections.

📧 [email protected]

Include:

• your account email
• Facebook Page link
• Instagram handle
• the post URL
• a screenshot of the API error

Support will verify permissions and help restore access.