API errors happen when Facebook, Instagram, or YouTube do not respond correctly to Osortoo’s data requests. These errors usually come from permission issues, expired connections, platform limitations, or corrupted responses...

You can manage several Facebook Pages and Instagram accounts inside Osortoo as long as they are correctly linked to your Facebook profile. Osortoo allows you to switch between Pages, select...

If your Facebook or Instagram connection is not working inside Osortoo, the issue usually comes from missing permissions, expired sessions, or incorrect account linking.The sections below explain all possible causes...

When a giveaway project is deleted in Osortoo, the deletion is permanent. Projects cannot be restored once they are removed from your dashboard. This includes all associated data such as...

When a giveaway has a very high number of comments, Osortoo may take longer to load data or may block the next step during import or winner selection. This behavior...

A giveaway may stay stuck on “In Progress” when Osortoo cannot finish loading comments or complete the drawing process. This usually comes from platform API delays, browser issues, or incomplete...

If Osortoo freezes right after you log in, the issue usually comes from browser settings, extensions, cached data, or temporary platform loading problems.The points below explain every possible cause and...