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Getting Started (
12
)
Basics (
7
)
Can I Get a Demo or Personal Help?
How to Prepare a Giveaway
Do I Need to Install Anything?
Free Plan vs Paid Plans
What do I get with the Paid Plans?
What do I get with the Free Account?
What is Osortoo, and What can I use it for?
Support & Language (
5
)
Typical Reply Times
How to Contact Support Quickly
Do you offer Spanish / Portuguese / Turkish / Arabic support?
Do you Offer English Support?
Do you Offer French Support?
Accounts & Login (
19
)
Osortoo Account (
9
)
How to Deactivate Your Account
Can I use Osortoo without Facebook Business?
I Can’t Access My Account after Payment
How to Change the Email Linked to My Account
I Am Not Receiving Osortoo Emails
I Forgot My Password
How to Reset Your Password
How to Delete an Account
How to Create an Account
Facebook & Instagram Login (
10
)
Can I Connect Instagram Without Facebook?
How to Properly Link Facebook and Instagram
“No More Posts Available for this Account”
“You have Not Selected an Instagram Account”
Instagram Asking to Connect to Facebook
Why Can’t I Log in to Instagram?
“Server Error” When Connecting Facebook
Facebook Pages Not Appearing in the List
Facebook Account/Page Selection Not Loading
Why can’t I log in to Facebook?
Giveaways (Facebook, Instagram, YouTube) (
8
)
Facebook Giveaways (
4
)
Fixing Facebook Loading Errors
Osortoo Is Not Retrieving Facebook Comments
Nothing Happens after Entering my Giveaway Name
Facebook Giveaway Won’t Load when Clicking “Confirm”
Instagram Giveaways (
3
)
Filters Available for Instagram Giveaways
Why Exported Comments Fewer than Instagram
Osortoo Does Not see All My Instagram Comments
YouTube Giveaways (
1
)
Osortoo Cannot Retrieve YouTube Comments
Drawing & Filters (
7
)
Winner Selection (
3
)
Fixing Facebook Loading Errors
Osortoo Is Not Retrieving Facebook Comments
Nothing Happens after Entering my Giveaway Name
Facebook Giveaway Won’t Load when Clicking “Confirm”
Rules & Verifications (
3
)
Available Filters for Giveaways
Automatic Verification Options
How to Verify if a Winner Followed all Rules
Exports (
1
)
Exporting Comments to Excel
Data, History & Media (
8
)
Exports & Data (
2
)
Can I Filter by Date, Hour, Tags?
Why Excel Export is Missing Comments
History Management (
3
)
Reset Account
Clear Account History
Delete Giveaway History
Media (
3
)
I Did Not Receive the Video Download Link
Why Draw Videos get Deleted Automatically
Draw Winner Video Missing
Billing & Payments (
13
)
Subscriptions (
7
)
Refund Eligibility
How to Request a Refund
Plans & Pricing
Cancel My Plan
How to Upgrade or Downgrade a Plan
Subscription Renewal
Billing cycle
Payments (
3
)
Invoice Not Generated
Charged But No Access
My Payment Failed
Billing Details (
3
)
How to Access Receipts & Invoices
How to Update My Billing Address
How to Change My Credit Card
Technical Issues (
7
)
App & Giveaway Errors (
4
)
Deleted Project Recovery
High Comment Numbers Blocking the Next Step
Giveaway Stuck “In Progress”
Osortoo Freezes After Login
Facebook/Instagram Connections (
3
)
API Error Cases
Multiple Pages Management
FB/IG Connection Not Working
Features & Options (
4
)
Filters & Data Organization (
2
)
Filter Duplicate Tags
Export Formats
Improvements (
2
)
Coming Features
Known Limitations
