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General (
8
)
How To Delete An Account
I have forgotten my password
When should I prepare my draw?
What is Osortoo and what can I use it for?
Do I need to install anything on my computer?
Resetting a password
What Do I Get With the Free Account?
I am not receiving Osortoo related email
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Plan Features (
5
)
How Do I Check If The Winner Followed All Rules
Can Osortoo Automatically Verify If The Winner Liked, Shared, And Followed
Can I Get A Demo Or Personal Help Setting Up
Is There a Free Plan Available
Is the Payment of the Osortoo plan fully secured?
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Billing (
14
)
Payment Options
Osortoo Billing Cycle
When Will My Subscription Renew?
My Payment Failed
What Is Your Cancellation And Refund Policy
Can I Request An Invoice For My Purchase
How Can I Change My Credit Card
How Can I Update My Billing Address
Where Can I Find My Receipt / Invoice
I’ve Paid For A Premium Plan, But My Account Still Shows “Free”
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Social Media Picker (
8
)
Can we mix participants from multiple platforms and/or publications?
I published the same post on several social networks, how many posts are counted?
What information do I get when I export the comments in Excel format?
How can I draw a winner that follows my social media account?
What filters can I apply to my draw with Osortoo?
How can I re-draw a winner?
Picking winners
Export your comment in excel sheet
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Troubleshooting (
8
)
Can I Run A Giveaway Across Facebook, Instagram, And Youtube Simultaneously
I Can’t Proceed To The Next Step With High Comment Numbers
My Giveaway Draw Is Stuck ‘In Progress’
My Instagram Posts Are Not Showing Up
I Manage Multiple Facebook Pages. Can I Link Them All
Why Can’t I Link My Facebook Or Instagram Account
How to get in touch with us?
I have deleted a project/event. Can I recover it?
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